Name: Wolf Grey | PopSneakers
Brand: Dior x Air Jordan
SKU: prod_01M28YJWJG89Z9F3XPC4CR72QG
Price: 159.99 USD
Availability: InStock

Question 1

How long does it take to ship out the package? How about the shipping?

Accepted Answer

After a successful purchase you will receive an order confirmation email. We prepare shoes within 1–2 days and send the tracking number within 3–4 days to the email used at checkout. International delivery is typically 15–25 days after the parcel leaves the warehouse.

Question 2

Why does the shipping information only show a label?

Accepted Answer

If tracking only shows a label created, the package is still queued to leave the origin airport. Queue time is often 5–8 days; tracking updates after the flight departs.

Question 3

What do Processing, Pending, and Completed mean?

Accepted Answer

Processing means payment was received and we will prepare your shoes within 1–2 days. Pending means payment was not completed — if you already paid, contact support with a payment screenshot including the merchant transaction number. Completed means the tracking number has been emailed and you can track the package.

Question 4

Do the shoes come with a box? Will the box be damaged?

Accepted Answer

Yes. Every pair ships with a sneaker box, wrapped with an air-column protector so the box and shoes are less likely to be crushed in transit.

Question 5

Is the shoe size standard? How do I choose a size?

Accepted Answer

Sizes follow standard US/EU sizing. If you are unsure, measure your foot length and use the size chart on the product page, or convert your usual US size to EU and pick the matching EU size listed on the site.

Question 6

Can I see photos of the actual pair before it ships?

Accepted Answer

When we prepare your order we can take photos. Message customer service if you want QC photos before delivery.

Question 7

Do you offer wholesale?

Accepted Answer

Yes. Wholesalers, agents, and distributors can contact customer service for wholesale pricing.

Question 8

Is payment secure? How is the quality?

Accepted Answer

Checkout payments are processed through secure providers. Pairs are made with quality materials (including genuine leather on leather models) for a close look and comfortable wear versus retail.

Question 9

Can I cancel my order?

Accepted Answer

Cancellation must be requested before the item ships. Orders are typically processed within 24 hours and shipped within 24–48 hours. After shipment, the order cannot be canceled — see the returns policy for next steps.

Question 10

How much is shipping? Who pays taxes? Is there fast shipping?

Accepted Answer

Standard shipping is listed at checkout (typically about $20 USD per pair). Invoices may use a lower declared value to reduce duty. Customers in the US, Japan, Australia, Germany, Italy, France, and the UK often do not pay extra tariff; if tax is charged, contact us. For express shipping, email support.

Question 11

Why has tracking been stuck in customs clearance?

Accepted Answer

Customs inspections can take extra time. If customs needs more information they will contact the recipient. Please wait it out or share any customs notice with our support team so we can help.

Product Information

Frequently Asked Questions